![]() ![]() “About phone” shows the last system update to G920VVRU4DQL1 at 11:40 this morning. I tried a factory reset yesterday, and the problem started up again this afternoon. I haven’t see it restart in safe mode unplugged, but I’ve only been trying that for the last 20 minutes. It will restart while in safe mode when plugged into the computer. It seems to restart with greater frequency when the phone is plugged into my computer to charge. I was able to restart the phone in safe mode. The restart frequency increased until it wouldn’t restart at all. I first noticed unprompted restarts yesterday. I bought it refurbished from Amazon about a week ago. Problem 1: Galaxy S6 keeps restarting on its own If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers. If you can, kindly include the exact error messages you are getting to give us an idea where to start. ![]() When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you are looking for solutions to your own #Android issue, you can contact us by using the link provided at the bottom of this page. We hope you’ll find our solutions helpful. This troubleshooting post for today addresses some of them. Power- or boot-problems can take a few forms although the most common includes symptoms such as black screen issue, won’t charge issue, random reboot issue, or won’t turn on at all. ![]() More and more #GalaxyS6 owners are reaching out to us due to power- or boot-related problems so this troubleshooting article is meant to address some of them. ![]()
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